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1. Please ensure that the adhesive surface is smooth, and make sure the surface clean, flat and dry before sticking the light strips.
2. The arrows should be connected on the same line. If the connection is not "arrow to arrow", the light won’t work.
3. When using the remote control, please point the receiver on the controller, and the remote control distance is 5m.
4. Before using the remote control, please pull out the transparent insulation sheet inside the remote control.
5. For safety reasons, Please hide the controller and power supply away from the water during using.
6. The length of the led strip lights connected to the power adapter cannot exceed 50ft
We process orders between Monday and Friday. Orders will be processed within 2-7working days after ordering, and shipped the next day after processing. Please note that we do not ship on weekends.
There are now three options, the first standard shipping: the order amount from $0.01 to $59.98 requires a charge of $6.99. The second type of free shipping: free shipping if the order amount exceeds $59.99. The third type of rush: You can pay us $19.99, and we will serve you with faster logistics and faster processing speed.
Absolutely, we can ship all over the world.
The United States, Canada is our main customer, besides of these country, we have the customers from the United Kingdom,Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal, Thailand, Sweden, etc.
America you can expect your parcel to arrive within 10-20 working days
Arrive in other countries within 14-30 working days
Please ensure that all shipping information is correct. If the information is incorrect and/or missing, we may need to contact you to update the delivery information, which may cause delivery delays. Customs clearance may also cause delays. Your local customs may require other documents and time to clean up your package, which may delay the estimated delivery time. To Your order may be delivered to you by the local post office or local courier company. Depending on your area, most orders will be delivered by your local postal service, so the package will be received with your regular mail. If you are not at home at the time of delivery, the postal service may leave a notification card to tell you how and where to pick up the goods. Please fill in your address in all the details, otherwise the package we send you will be returned to us, otherwise we will ignore your request, so as not to trouble everyone.
In most countries/regions, our customers do not need to pay import fees, customs duties or value-added tax (VAT). However, for some restricted countries/regions, you may be required to pay customs duties or value-added tax according to the collection rules of your country/region.
If you have any other questions, please contact our customer service